Our Complaints Procedure

In the unlikely event that you would like to make a complaint:

• We aim to offer clients an efficient, friendly, supportive and cost-effective service and we hope that you will be pleased with the service that we provide. If, however, you are unhappy in any way with any aspect of our service, you should first contact the person with whom you are normally dealing on a day to day basis and thereafter, if appropriate, the partner with overall responsibility for your case whose name will have been notified to you at the outset.
• If you would like to have your complaint considered by another partner, however, please contact Tom Amlot. If Tom is the partner responsible for your matter, please contact Susan Philipps.
• We hope that complaints can be resolved within the firm but if, having undertaken our in-house complaints procedure and having been in contact with Tom Amlot or Susan Philipps, you are still not satisfied, the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ, (www.legalombudsman.org.uk) is an independent body which handles complaints against solicitors. A complaint to the Legal Ombudsman should be made within 6 months of receiving a final response from us in relation to any complaint you have made, and within 12 months from when the problem occurred or from when you should reasonably have become aware of the problem.
• We hope to provide the highest possible level of service to our clients but if you have any suggestions as to how our services can be improved, we hope that you will let us know.